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View full detailsWe offer fast, reliable shipping Australia-wide and to select international destinations.
Standard delivery is free on all orders over $200 to eligible urban addresses. For orders under this threshold, a flat-rate shipping fee applies (see below).
Flexible options — including Same Day, Express, and Overnight delivery — are available at checkout. All orders ship from our Sydney warehouse with care and attention to detail.
All delivery timeframes below are estimates and refer to business days (Monday-Friday).
Live rates are shown at checkout. Courier availability depends on order size, stock location, and delivery address.
Delays may occur during high-volume periods or due to courier network disruptions.
| REGION | STANDARD | EXPRESS | SAME DAY/VIP |
| SYDNEY METRO | 1-2 Business Days | Next Business Day | Same Day, VIP, 3-Hour, Evening |
| NSW (OUTSIDE SYDNEY) | 1-3 Business Days | 1-2 Business Days | Not Available |
| VIC/ACT/QLD (METRO) | 2-4 Business Days | 1-2 Business Days | Not Available |
| SA/TAS/WA/NT (METRO) | 3-8 Business Days | 2-4 Business Days | Not Available |
| REGIONAL (ALL STATES) | 3-10 Business Days | 2-5 Business Days | Not Available |
Fulfilment Timeframes: Most orders are dispatched within 1 business day.
During peak periods, dispatch may take up to 48 hours.
Premium shipping options are available at checkout for eligible postcodes and products.
To ensure timely delivery, please place your order before the following AEST cut-off times:
| SERVICE | DETAILS | ORDER BY |
| SAME DAY DELIVERY | AVAILABLE TO SYDNEY METRO. | 12:00 PM |
| VIP 3-HOUR DELIVERY | AVAILABLE TO SYDNEY METRO. | 2:00 PM |
| SAME EVENING DELIVERY | AVAILABLE TO SYDNEY METRO. | 1:00 PM |
| EXPRESS (ALL STATES) | AUSTRALIA-WIDE. | 12:00 PM |
Orders under $200 to metro areas incur a flat shipping fee.
METRO POSTCODES — Order Under $200
| NSW | VIC | ACT | QLD | SA | WA | TAS | NT |
| $10 | $10 | $10 | $10 | $15 | $15 | $15 | $15 |
Regional postcodes are charged at a calculated rate at checkout.
Click here to view our postcode list. Any postcode not listed here is considered regional.
The following items incur per-case freight charge regardless of the order value:
Beers Cases, Water Cases, RTD Cases and Soft Drink Cases.
Additional charges can vary from Metro Areas and Regional Postcodes.
Click here to view our postcode list. Any postcode not listed here is considered regional.
METRO POSTCODES - Freight Charges Per Cases
| NSW | VIC | ACT | QLD | SA | WA | TAS | NT |
| $10/case | $15/case | $10/case | $15/case | $15/case | $15/case | $15/case | $25/case |
REGIONAL POSTCODES - Freight Charges Per Cases
| NSW | VIC | ACT | QLD | SA | WA | TAS | NT |
| $25/case | $25/case | $15/case | $25/case | $25/case | $50/case | $50/case | $50/case |
If your postcode isn't included in our postcode list, it will be treated as regional. Shipping charges are shown at checkout.
If your postcode is not included in our postcode list it will be treated as regional.
Shipping rates will be calculated and shown at checkout.
We offer a returns process in line with Australian Consumer Law.
Return requests must be submitted within 7 days of delivery and apply to eligible products only. All returns are reviewed by our team before approval. Once approved, you’ll receive a return shipping label via email. Please note that some returns may incur a restocking, handling and/or freight fee.
Our returns portal is available to Australian orders only. If you're located outside Australia, please contact us at support@kentstreetcellars.com.au to arrange your return.
To start a return or exchange, visit our Returns Portal and follow the steps provided.
PO Boxes & Parcel Lockers:
Only available for Standard Shipping.Not supported for Same Day, Express, VIP, or Evening delivery.
Alcohol Delivery & ID Verification:
You must be 18+ to order. Some deliveries may require ID on arrival. Alcohol deliveries cannot be left unattended or with minors.
Authority to Leave (ATL):
You can request ATL for eligible orders at checkout. Please note:
- ATL is not available for Same Day, VIP, or Evening services
- Couriers may override ATL if location is deemed unsafe
- For alcohol orders, someone 18+ must be present to receive the delivery
Shipping Insurance:
Optional $2 insurance available at checkout.
Covers loss or damage in transit.
For delivery issues, contact support@kentstreetcellars.com.au
Website Imagery & Copy:
All website content & images used on Kent Street Cellars website are provided without warranty. Kent Street Cellars may make changes to content online at any time and may at times refer to products not available in your area or country. Please contact us at sales@kentstreetcellars.com.au at any time for any specific queries. Where a wine vintage may not be available, another vintage may be substituted. All orders are subject to stock being available.
Website Pricing:
All prices are in Australian dollars and are inclusive of GST.
EXPRESS SHIPPING
1-4 Business Days
STANDARD SHIPPING
5-10 Business Days
Water, Beer, Cider and RTD's are unable to be shipped to New Zealand. Please contact us at sales@kentstreetcellars.com.au if you would like a shipping quote for any of these items.
We comply with your rights under Australian Consumer Law. At Kent Street Cellars, we are happy for a return on any stock that does not come as ordered if it is claimed within 7 working days. For all incorrect products, please ensure you provide the name of the business, your name, the date the order was delivered and the transaction number. Allow for 10 working days for all refunds & exchanges to be processed. Orders placed incorrectly and require returns will be charged additional freight and handling costs.
At Kent Street Cellars we aim to ensure that every product you purchase is delivered to you in the best possible condition. For this reason we do not accept returns on items due to a change of mind, as once products have left our warehouse we do not have the ability to control their handling or storage.
Customs and duties are applicable to all alochol shipments. These fees will be charged by the carrier of the goods and will be calculated when the goods arrive in New Zealand. GST is not applied to any orders shipped to New Zealand.
Shipping, customs and duties vary for each country and cannot be calculated at checkout. Please contact us at sales@kentstreetcellars.com.au if you would like a shipping quote.
